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Disc is defective.ĭiscs with scratches, dirt, or damage can become unreadable.

If a portion of the game disc is covered by a thin film of dust or dirt, this can be the reason why the disc reader of the console cannot get the complete data it needs to load a game or install it. The surface of your game disc can collect dust or dirt overtime. There are a number of factors that you must check to know why your Xbox One console is not reading your discs. Reasons why your Xbox One is not reading a disc If you’ve tried this already and the console is still not detecting discs, try the other solutions in this guide. This is often enough to get you back to gaming. Try to clean the game disc in question first and see if that will fix it. Although this issue is one of the common problems in Xbox One consoles over the years, users don’t usually end up sending their console to a Service Center or getting help from Microsoft at all. In majority of cases, this problem is fixable. Here's how to clean your Xbox One, along with the materials you'll need to do so.If your Xbox One console won’t read a game disc, there’s no need to panic. Microsoft also warns against using any type of liquid cleaner, as even careful use can result in moisture damage in the console's ventilation system. Unlike the Xbox 360, the Xbox One does not have a removable faceplate. Microsoft does not recommend attempting to open your gaming console, and urges you to seek professional assistance for any internal repairs. Be sure to unplug your device before starting any cleaning to avoid further damage or injury. To correct this, use a can of compressed air to remove dust. For some, this loud operation even results in slow game play or other issues. In addition to exterior appearance, you may notice your console's fan making extra noise after many hours of use. This should also remove much of the dust that often collects atop electronic devices, especially those stored in cabinets or under TV stands. To clean the outside of your Xbox One, use a microfiber cloth to remove fingerprints, dirt, or other smudges. One of the most important parts of owning an Xbox is keeping it clean - especially to avoid interior damage from dust build-up.